WHERE ARE YOU BASED?
We're happily based in Philadelphia, PA - US of A.
HOW DOES SHIPPING WORK?
PrettyRainbows partners with global merchants and artisans in order to provide you the best prices and the most interesting products.
This means that your order is shipped from USA and also from global areas such as Thailand, China, India, etc. We are working very hard to provide tracking numbers for all shipments from overseas but unfortunately a few of our global suppliers do not provide tracking numbers. But don't worry! We do offer a 100% satisfaction guarantee.
Most of our shipments take 4-7 days to be arrived, but if it ships from these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way :)
We offer international shipping options too - no matter where you are, you can buy from us!
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email via this form and we'll get back to you as soon as we can.